We ensure all products are free of manufacturing defects and guarantee to replace or refund any goods that do no meet our agreed upon standards.
We guarantee any ideas or products sent to us will not be shared with other companies or factories. We are happy to sign a NDA and any other documentation to ensure you feel totally comfortable working with us. Our employees and management team are trained from day one to hold your ideas confidential and the sharing of these ideas is a violation of our corporate policy.
Yes, we always encourage our clients to protect their ideas and IP as an added measure of protection against copy cats in the market.
We are happy to recommend a good patent attorney to help our clients. Just ask a team member and we'll be happy to help you in any way we can.
It varies from factory to factory, but generally we accept 500 pieces as a minimum for custom designed smoking accessories.
Whenever possible, we try to work with our clients on lowering the MOQ's. Just ask your account manager for details.
Samples generally take 2-3 weeks, and production will take 30-45 days depending on the quantity and time of year. Shipping from China to the US takes about 30 days by ocean or about a week by air.
Every order is inspected mulitple times by our quality-control team before they ship.
Maintaining very accurate specifciations on our products, and ensuring a very tight inspection protocol ensures that products leave our factories in the approved/agreed upon standards.
Just request a sample from your sales representative. Depending on whether or not we have stock, samples can take up to 2-3 weeks in most cases.
Yes, we can offer door-to-door shipping
We have a very rigid testing and compliance team that works with some of the largest brands and retailers in the industry.
For glass smoking accessories, we have about 15 colors available in China. For ceramics, we can generally match most colors and finishes.
Of course! We have several showrooms and always welcome our clients to come visit our operation. We're also happy to set up a video conference call!